CarMax Recall Statement
CarMax was founded to fundamentally change the way Americans buy used cars. For more than 20 years, CarMax has dedicated itself to providing customers with a straightforward, transparent car-buying experience that is based on integrity.
Drivers across the country recently have been forced to deal with an unprecedented number of manufacturer recalls. It is an issue that deserves all of our attention.
CarMax is Committed to Recall Transparency
CarMax is committed to providing the most transparent car buying experience in the industry. To ensure our customers are well informed about recalls, CarMax reviews a report of open recalls with every retail customer prior to purchasing a used vehicle from our stores. This report is provided by the National Highway Traffic Safety Administration’s (NHTSA) new VIN lookup website. We recommend that our customers register their vehicle with the manufacturer and have open recalls fixed immediately following purchase.
CarMax Provides Customers with VIN-Specific Recall Information
NHTSA recently launched a VIN lookup website, the first to provide free centralized access to detailed VIN-specific open recall information on virtually every make and model. CarMax is using this new resource to provide a report of open recalls to CarMax customers.
Before any customer purchases or transfers a vehicle, the sales consultant and the customer review the vehicle’s NHTSA VIN-specific recall report. Customers sign a form acknowledging receipt of this report with their sales documents.
In addition, customers shopping on carmax.com or using our mobile app have easy access to NHTSA’s recall information. Every vehicle on carmax.com includes a link to NHTSA’s VIN lookup website, with the VIN pre-populated, allowing customers to obtain open recall information on any CarMax used vehicle.
Open Recalls Can Only Be Cleared at a Manufacturer-Authorized Facility
The current recall system is based on the manufacturer’s relationship with its dealers and registered vehicle owners, and not with independent used auto retailers, like CarMax. Among other things, this means that manufacturers have not authorized CarMax to complete recall repairs and close out recalls.
Our experience shows us customers are in the best position to act on recall information directly with a manufacturer-authorized dealer. We have found that dealers are often more likely to provide timely recall repair to customers rather than to a competitor, like CarMax, so we encourage customers to have recalls repaired at a manufacturer-authorized facility.
CarMax is built on integrity – and has been recognized nationally for this commitment. Ninety five percent of our customers say they would recommend us to family and friends. We believe this continued loyalty is due to the straightforward and transparent car buying experience that we continue to provide.