Disaster Relief

CarMax Associates – Hurricane Harvey & Irma Information


Resources for Impacted Associates

Our hearts are with our CarMax family impacted by Hurricanes Harvey and Irma.  If you are impacted by the storm, we want to help through the resources below. Please visit this site often for any potential ongoing updates that will be shared on this web page. Scroll all the way down the page to view all information updates.


A Message from Bill Nash NEW

Over the last several weeks, CarMax has pulled together in support of our Associates impacted by Hurricanes Harvey and Irma. Please take a moment to watch this video message from Bill for an update. https://www.youtube.com/watch?v=7yDbn6zEnic&feature=youtu.be


Medical Help Through Teladoc NEW

If you are a resident of one of the evacuation zones in Texas or Louisiana (https://www.teladoc.com/harvey/) or Florida (https://www.teladoc.com/irma/), you can request a call from a Teladoc doctor free of charge.


Associate Discount Policy NEW

Associates in the following stores will be permitted one additional associate discount purchase (up to 4, from 3) in 2017:  6021-SAV, 6035-FTM, 6036-NPL, 6037-GNV,  6050-TAL, 6051-DTH, 6061-PEN, 6081-FTB, 7105-TAM, 7107-ORL, 7108-FTL, 7110-INT, 7111-SWF, 7113-BOY, 7114-HOU, 7116-GUL, 7148-JAX, 7172-CLR, 7192-CST, 7198-LKS, 7202-SMP, 7203-CYF, 7230-DYT, 7247-SFD, 7260-JXW, 7295-KFR, 7955-BRD


For Associates who work at stores impacted by Hurricane Irma NEW

For safety reasons, DO NOT attempt to go to the stores until directed to do so. Stores will remain closed until roads are declared safe for travel, power is restored, and safety assessments have been conducted. Please call the CarMax Weather Line at 1-877-4CARMAX (1-877-422-7629) to check on the status of your store.


Preparing For a Hurricane NEW

The National Insurance Information Institute has provided the following tips to prepare for a Hurricane.  In an emergency you may have only a few minutes to gather your important papers and leave your home, possibly for good. Have the following ready to go:

  • Medicines, prescriptions, comfort items and a change of clothes.
  • Emergency supplies such as flashlights, radio, batteries and water.
  • Computer hard drive or laptop.
  • Photographs.
  • Insurance policies; birth and marriage certificates; wills; deeds; financial information such as account numbers, recent tax returns, stocks, bonds and other negotiable certificates; driver’s licenses and other personal identification.

More details available on their website at – http://www.iii.org/article/preparing-hurricane


Helpful Resources for Recovery Efforts  NEW

SBP is a national nonprofit organization committed to helping residents and communities recover from disaster promptly and efficiently. http://www.sbpusa.org/start-here/


Associate Contact Information NEW

Based on learnings from Hurricane Harvey, it is critical for CarMax to have contact information for Associates to best support you during these times of need. Please ensure that your personal email address and mobile numbers are uploaded into the contact information section of Workday. Please also verify that your current address is listed correctly. You can access Workday on your mobile device and a job aid is posted on mykmxhr.com for details on how to update your information.


CarMax Payroll Hotline

With current conditions, we are advising all Associates to have direct deposit for their paychecks. Use this guide for help with setting up Direct Deposit in Workday.


CarMax Associate Disaster Relief Fund UPDATED

CarMax offers the CarMax Associate Disaster Relief Fund to assist Associates facing financial hardship. “Hardship” can include natural disasters, fires, floods, medical expenses, domestic abuse, death of an immediate family member and more. Associates can apply by visiting CarMaxRelief.org. The maximum amount available for each incident is $1,500, and the minimum amount awarded is $500. If you have any questions about the Associate Disaster Relief Fund or application process, please reach out to your HR Representative or contact the Emergency Assistance Foundation at [email protected] or 888-508-3162.


Aetna Employee Assistance Program UPDATED

Aetna has opened its Resources for Living, which is CarMax’s Employee Assistance Program (EAP) services to the community regardless of whether they are Aetna members or not. Affected individuals can call 1-888-AETNA-EAP (1-888-238-6232) for telephonic consultation to help cope with the emotional impact of this event or for assistance with finding resources such as available shelters, government resources and referrals. You can also visit mylifevalues.com, and enter “MYKMXEAP” as the user name and password. More information is available here.


Aetna Member Services

Call the number printed on your ID card*. If your ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).

*Please note that during this time, covered Aetna members may seek emergency care anywhere, as needed (whether in-network or not). Aetna is also offering members in affected areas additional time to submit claims and file appeals.


A message from CVS:

As hurricanes continue to affect communities, we are here to help you take care of yourself and your family while you recover. If you’re out of your medications (or need them within the next few days), have questions or need to speak with a pharmacist, call us at the number on your member ID card or at 1-866-258-4318. You can also visit any CVS Pharmacy® store, (visit CVSHealth.com for the latest information on which stores are open). Stores in affected areas will be stocked with extra supplies of batteries, bottled water and other items.

If you have CVS Caremark® prescription benefits
Call the Customer Care number on your member ID card or at 1-866-258-4318, or visit any CVSPharmacy® store if you:

  • Don’t have your medication or need it within the next few days
  • Need to speak to a pharmacist
  • Need to find a pharmacy near you

If you need to find an open CVS Pharmacy
Visit CVSHealth.com for up-to-date information on open CVS Pharmacy stores in storm-affected areas.


Additional CarMax Benefits Contact Numbers:

Aetna Health: 1-866-498-5004

CVS Prescriptions:  1-855-361-8564

EyeMed: 1-866-723-0514 (Vision) _ Website: Eyemedvisioncare.com

Flexible Spending Account: 877-924-3967 (Wageworks)

MyKMXHR:  888-695-6947

Teladoc:  855-835-2362 _ teladoc.com/aetna


Red Cross

The Red Cross has established the following information for those impacted by Irma



You can receive disaster assistance from the Red Cross by calling 877-500-8645, or find a list of open shelters here.

Download the free Red Cross Emergency App*. With this app, you can monitor conditions in your community and let others know you are safe even if the power is out. The Emergency App is available in app stores by searching for the American Red Cross or by texting GETEMERGENCY to 90999.

Visit redcross.org/prepare/disaster for more personal, disaster safety tips.  For a complete list go to http://www.redcross.org/get-help/prepare-for-emergencies/mobile-apps

Local contact information for Red Cross is as follows: Red Cross (Houston): 713-526-8300, Red Cross (Beaumont): 409-832-1644.



Local, state and federal partners, including the Federal Emergency Management Agency (FEMA), are working together to support relief efforts.

You can contact the following website for general disaster assistance https://www.disasterassistance.gov/

To find available Disaster Recovery Centers visit www.fema.gov/DRC, use the FEMA Mobile App or text DRC and your Zip Code to 43362 (4FEMA). Rather than visiting a DRC, residents who sustained disaster-related losses can also call 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY).


National Flood Insurance Program

Report loss to your insurance agent ASAP.  Within 24-28 hours, an adjustor will call you to schedule an appointment.  For more information, see “How to File a Flood Insurance Claim.”



Hurricane Irma Information


The following localities are providing updates on their websites:

City of Miami: http://www.miamigov.com/home/

City of Ft. Lauderdale: http://www.fortlauderdale.gov/


State of Florida Resources: NEW

For updates on the State of Florida Emergency Response Team, please visit the website: Flgov.com

Florida Division of Emergency Management – FloridaDisaster.org

Florida Emergency Information Line — 800-342-3557

The Florida Emergency Information Line (FEIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.


Florida 511

Visit the Florida 511 website here Florida511

511 provides locally generated reports on:

  • Traffic conditions on major evacuation routes
  • Road and bridge closures
  • Toll suspensions
  • Other travel alerts in affected counties, cities, roadways and agencies


Information for Preparedness/Recovery and Weather Alerts

 Ready.gov https://www.ready.gov/

 National Oceanic and Atmospheric Administration http://www.noaa.gov/

 National Weather Service http://www.weather.gov/


This guide provides referrals to resources. It does not endorse or recommend the resource providers. While every effort is made to maintain current provider information, information may change without notice.



Hurricane Harvey for Houston Information


City of Houston

The City of Houston Emergency Operations Center is providing information on their website at http://www.houstonemergency.org/


Additional Contact Information for Assistance:

  • City of Houston Help Line: 311
  • City of Houston Office of Emergency Mgmt: 713-884-4500
  • Harris County Flood Control District: 713-684-4000
  • Houston TranStar: 713-881-3000
  • Fort Bend County Veteran Services Office: 281-341-4550
  • Texas Attorney General: 800-621-0508


Houston Community Support

CarMax is a national Red Cross Disaster Responder Partner, annually donating $250,000 to ensure immediate response to those affected by disasters. CarMax and The CarMax Foundation are pledging an additional $100,000 to the Red Cross to help those affected in Houston. We are encouraging associates to donate to the Red Cross. For every dollar an associate donates to the Red Cross, The CarMax Foundation will double the amount.


How Associates Can Help Others

The best way to help is to provide financial donations to the Associate Disaster Relief Fund, as these contributions are double matched by the CarMax Foundation.

    • Donate to the CarMax Associate Disaster Relief Fund by texting KMX to 50155 or visit www.carmaxrelief.org.

The CarMax Foundation will double match Associate contributions to both the Red Cross and the Associate Disaster Relief Fund. This means a $25 contribution will actually result in a $75 donation with the 2:1 match by The CarMax Foundation. To request a match, visit foundation.carmax.com. When you enter your matching gift request for either organization, please choose the appropriate organization on your giving page.  Use [email protected] as the email to confirm the gift. All gifts are tax deductible.